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About Us

Our History

SilverLink Senior Services Providing Guidance, and Home Health Care With Compassion

Our team advisors help navigate the entire Continuum of Care with expert advice and services on In-Home Care, Memory Care, Housing options, and many other challenges facing seniors and their families.

SilverLink was founded in September 2017 by Michael, our owner. He managed assisted living communities in the Greater Jacksonville area and always enjoyed working with seniors. As he became more involved in the property management and operations side of the industry he found himself getting further and further away from being directly involved with seniors. He also realized that there was a multitude of seniors that the communities were not helping because of the high cost of care.

01.

Working with the family
to make a plan

02.

Helping Seniors In
their home

03.

Helping to
transition to

Continuity of
Care is Critical

Continuity of Care is the optimal model for healthcare. It means that the care provided for the patient is coordinated across all care settings. Doctors, Nurses, Social Workers, Care Givers, Senior Advisors, and Family Mentors, all working together to optimize the patients Quality of Life.

Our Mission

The SilverLink mission is to assist local seniors and their families by providing them with the knowledge, services, and resources so they can make informed decisions about care options and find ways to make those options affordable.

  • Decades of Industry Experience
    Five Years of Focused Care

    SilverLink was started in 2017 by Michael Saffy. He saw the need for local families to get assistance from someone with expertise in the Senior Care Industry. After Managing Assisted Living Communities he started SilverLink with the goal to help a broader range of seniors and their families.

  • Serving Hundreds Of Families in North Florida
    Providing every aspect of senior care

    We have helped hundreds of families navigate the often difficult choices that come with choosing next steps for a loved one’s care. We have helped families from all types of backgrounds, economic spheres, and with a variety of care needs and are proud that we maintain a very high satisfaction rate.

  • Trusted Referral Partners
    We are a trusted referral partner to the finest medical providers in the area.

    We continually create and build upon relationships with our Referral Partners. Many of the families and clients we help are referred to us by a healthcare professional via word of mouth or by happy previous clients. We deeply value that trust and strive to make it a seamless process for our Partners to refer us to families in need. We continue to help every client and family our Referral Partners entrust us with without regard for budget constraints or acuity level.

  • Innovative Caregiver Bonus System
    How we attract and keep the best Caregivers

    At SilverLink we believe that Care comes first. We drive this idea by offering competitive pay to our caregivers and a unique bonus structure that incentivizes them based on client satisfaction, length of service, and continued care. We want to build relationships with our caregivers and have them pass that ideal along to our clients.

Our Greatest Asset Is Our Team

Our Employees
At SilverLink, our employees are the largest and most important assets we have, which is why we value our employees as one of our agency’s four key stakeholders (Customers, Company, Employees & Community). The success of our Agency truly does rely on the strength of the people we employ.
Work-Life Balance
We understand that our employees have lives outside of our four walls and a healthy work-life balance is crucial. SilverLink understands and values the importance of family. Our employees, in turn, understand the value and importance of the services we provide to the families we serve, delivering the best in the industry.
Personal & Professional Growth
SilverLink expands the notion of “training” beyond what is necessary to perform the job. We invest in our staff, we want to allow our employees the opportunity to grow- not only professionally, but individually as well.
Our Philosophy Impacts The Families We Serve
Our commitment to our staff has proven to be a wise investment. SilverLink has low employee turnover, considerable employee longevity, and a deep level of expertise at all levels, allowing us to provide the highest quality of services to the families we serve.

Michael Saffy

Owner & President

Michael is the owner of Silverlink. Having been lucky enough to know all his grandparents and two of his great-grandparents, he realized the importance of caring for our seniors from an early age. After graduating from the University of North Florida with a degree in International Business, Michael began working at a local Assisted Living Community in Jacksonville Beach. Utilizing his experience in the Assisted Living Property Management Industry he helped create a business that could reach local seniors and assist them in a wide scope. Assisted Living is still not affordable for many seniors on a fixed income, Michael specializes in finding ways to afford the care our loved ones deserve via benefit programs and financing opportunities.

Amanda Soto

Client Relations and HR Director

Amanda keeps everything running smoothly at SilverLink through coordination and organization of our growing team. Having experienced the benefits of an expert helping her loved ones through the difficult process of finding senior care services, she felt a calling to assist with our mission. Amanda brings over 19 years of dedicated customer service management and leadership in associate relations experience. She supports the Sea Turtle Conservancy and other animal rescue organizations. She is an active member of the March of Dimes and has served as an ambassador to help spread awareness. Through campaigning events, she raised over $20,000 for the March of Dimes in less than 3 years. Amanda’s passion is dedicated to her family and close friends. She is a wife and full-time mother of 4 children which include a teenage son, a toddler, a rescue Labrador Retriever and a rescue Boxer. Amanda looks forward to growing with SilverLink and helping more and more families find the best care for their loved ones every day.

Art Henkel

Senior Care Advisor for Flagler and Volusia Counties
Art has been involved in Senior Living since 2001. His true passion is helping people which makes him a great fit as a Senior Care Advisor for SilverLink. He is thankful that he gets to live this passion daily by helping local seniors and their families find the best resources for their specific needs. His greatest strength is his ability to listen to his clients’ needs and make that want a reality. He enjoys getting to know his clients in detail and for those suffering from dementia or Alzheimer’s he truly tries to live in their world. When Art is not working he enjoys time with his family, which usually includes deep sea fishing with his father-in-law. Some advice that he carries with him everyday is a quote from his Papa: “If you’re doing something to help someone else, then you’re always doing the right thing.” He enjoys what he does and that blesses him. If you think you are in need of care or don’t know where to start, give Art a call today.